Best practice is the purpose of each individual business and will probably be termed taking good care of matters of life values and integrity, good customer contact, supporting staff and maintaining good standards of service, answerability and monetary complying. Or the description might include positive management styles, high productivity and good economic strategies.
Most would agree that best practice is command, goal setting, teamwork, maintaining a culture of complying, direction, discipline, support, training, answerability and the full report responsibility.
What if all of these were the focus of a new way of managing business information that provided anything that was needed to manage the business for success and peace of mind?
What if your most precious asset is your business information and what if the success of your business is affected by a lack of order and control over what are the results on your business computer network? When you have no control over your business information you have no control over best practice and you should forget about it being in control of the business.
Best practice is available via an intelligent network that uses Business Information Organization (BIO) to create the kind of framework that enables for everyone in the business to have access to what they need to achieve positive results the business needs. You won’t have best outcomes if you do not have best practice. You won’t have best practice if your business information is in a multitude.
This is not about the way that your computers and peripherals communicate and it is not about any software. It is not about having the newest and the best equipment. It is not about hiring smart consultants and contractors to take over what should be the role of the business. It is about the power of content and the context of these content.
To go into detail this method to best practice there is the example of a new office goods company. They had purchased a new storage place and were planning to sell their goods online and in a large new shop at the business end of town. They hired a new business management consultant with links to software companies who advised they may have two ways of managing their stock. Option 1 was to leave everything on pallets and use barcodes to locate the right pallet to get the stock to fill an order. Option 2 was to un-load the pallets and store all of the same items together. Both options would be supported by software and equipment.
They chose Option 1 because they could un-load the trucks faster and by having a pallet friendly storage system, get a more even distribution of bulk throughout the storage place. It went well for a short while but they suddenly found that they had to hire more individuals to work in the storage place playing around to different stacks to fill a single order of multiple stock of the same item and when the computer that managed the storage place was hit with a virus, everything stopped.
You would be highly unlikely to have chosen Option 1 but the point is that business information is like stock and you’ll be unwittingly using that scatter option for your business information. The more information is spread and the more the content is hidden, the less it is available for the business. If that business information includes policy, training, resources and business knowledge the business can be in dire straits or just not doing what it ought to be doing.
So what if the most important stock of the business was its information content and what if it was no longer hidden and available to offer the best practice you so anxiously want to achieve? Look at your details now. How much do you know about the way it is managed? Where is your policy? How accessible is it and who created it? How often is it reviewed and updated and who that review?
Look at your own information. Do you organize it at all or is everything enclosed in my documents, my pictures, my pictures? Is everything aimless or loosely organized because you tell yourself you are the only individual who needs to know what is there and where it is? If you create new version do you think hard about how they are named and sited? Are there occasions when you can’t find anything? Is there time when you waste time and money looking for it?
The bad news is that the way you don’t organize your details is exactly the same way that you everyone on your staff can’t and won’t organize the information they collect or create and store as they work. And the even worse news is that they are quite sure that they are the only ones who should be aware of where it is and what it is. And even worse than that, they think it sits to them and will eliminate it without asking anyone whether the business wants to keep it. Now how does Option 2 which is about selecting and control sound when it comes to business information and protecting what belongs to the business in a place where it can be seen?
If you made it possible to make policy, training, resources and business knowledge (current and past) available where and when it is needed, you will have what you need for command, goal setting, teamwork, a culture of complying, direction, discipline, support, training, answerability and responsibility. You will have best practice leading to productivity and business success. Can you claim that this is available to you now?
Don’t allow the IT industry keep dictating Option 1 for your business information content. They have a one-size-fits-all solution to your business information needs and they won’t be in your business to see how chaos slows it down and sometimes brings it to a grinding cease.
Option 2 is about the Intelligent Network and Business Information Organization (BIO) and it will cost you nothing to arrange it. It is time to find out how it works and why it will work in your business. If you do activities like creating a network place for information based on what the business is and what it does you will be on a winner.
If, after scanning this article you start asking questions about policy in your business you will quickly advance with velocity.
It is time to decline the ‘my documents’ solution and the promise of the virtual planners in favor of ‘real’ order and control. It is time investigate the potential of the intelligent network and business information organization. It is time to explore best practice in information that got lost along the way and restore the control of your business.